to drive down costs, minimize waste, decrease errors, and improve customer satisfaction, you should implement comprehensive training programs to ensure that your employees have the skills, knowledge and experience they need to complete work efficiently. you can also direct employees to free resources provided by various institution and industry programs. businesses use operational metrics, such as deadlines missed or product errors, to trigger the examination of worker competencies. for example, create a questionnaire and distribute it to each employee’s peers, superiors and subordinates. if the employee lacks expertise in a certain area, such as time management, decision making or problem solving, direct him to courses in these areas that allow him to develop the required skills to improve organizational efficiency. developing leadership capacity ensures that all your employees get the direction they need to operate in an efficient manner. providing career development training opportunities to your employees tends to improve morale and job satisfaction.
this typically leads to increased productivity and greater organizational efficiency. for example, paying your employees’ pursuit of project management certification allows them to get skills and knowledge that benefit their professional development. encouraging experienced employees to coach and mentor less experienced employees serves several purposes. new employees get the support they need to develop their own expertise. this increases the organizational efficiency of the new employees by streamlining the resolution process. tara duggan is a project management professional (pmp) specializing in knowledge management and instructional design. for over 25 years she has developed quality training materials for a variety of products and services supporting such companies as digital equipment corporation, compaq and hp.
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