while they may claim to be the happiest place on earth, i also put them in the category of one of the most amazing companies on earth. they are also one of the most expensive places on earth, at least for vacations. during the time of disney’s celebration, i read many articles that included walt disney quotations and business philosophies. –walt disney – this is a perfect one to start with. one of the most famous disney quotes, and great advice for anyone getting into business – and anyone who is trying to solve a customer’s problem. –rapunzel (tangled) – the best companies empower their employees to make their own customer-focused decisions. with the right training and management, you’ll be surprised at how quickly you’ll create an empowered workforce – which a reward worth the effort.
it is important to embrace the past to help you and your employees grow in the future. look for creative solutions to solve unique (and sometimes not so unique) customer requests or problems. “the problem is not the problem. an angry customer can be turned into a loyal evangelist when the right attitude about their problems is displayed. –cinderella (cinderella) – this may be one of the earliest quotes about innovative thinking, and it came from cinderella! this reminds me of another popular saying that goes something like this: “find a job you love and you’ll never work a day in your life.” it’s been attributed to numerous people, so i can’t tell you who specifically said it (confucius, marc anthony, and others), but the essence is that if you enjoy what you do, it’s not dreaded, boring, a burden or unexciting. it’s a rule to live by, and the message is simple: do the right thing. as a customer service and experience expert, i help organizations create amazing customer and employee i am the chief amazement officer at shepard presentations.
learn about disney’s approach to customer service in a professional development class at disney institute. you may also like. these stories on training. disney gets the guest experience. walt disney’s wisdom: 10 customer service lessons it all starts with training your employees to make good decisions, and if they make a bad, disney customer service training video, disney customer service training video, disney customer service training manual pdf, disney customer service training cost, disney institute customer experience.
sponsor content from disney institute. employees to deliver exceptional customer service consider enrolling in our professional development training course for business 15 things to learn from disney customer service. find out how disney wows its provide training and orientation for your employees once they are hired. at the very least, make sure the disney cast member service quilt by brynn showalter. ➢ employee (cast member) training begins with a course, disney customer service model, disney customer service philosophy, disney institute quality service workshop, disney employee training
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