like many origin stories, the company began at ground zero in 2011, and even then, it was a twist of fate that chewy came to be in the first place. âchewyâs commitment to customer service is the core of our brand, and our customers love us for it,â the companyâs website reads. âit was dismaying, and i found it offensive.â in 2019, amazon and chewy were cited as the top competitors that posed âa significant threatâ to pet businesses that were surveyed as part of ppnâs 2019 state of the industry survey, which was conducted by independent research company readex research.
the covid-19 pandemic compounded the drive for pet owners to move over to shopping with chewy for the convenience of having products delivered, said heidi neal, owner of loyal biscuit, which has stores in maine. even before the pandemic, e-commerce sales were a primary pet market driver, with more than $5 billion worth of non-food pet supplies sold online in 2019, with e-commerce accounting for an estimated 21 percent of product sales, according to officials. competition is great, but only when we all start at the same point and operate by the same set of rules.â
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